Anchor Bay FAQs
Anchor Bay Holidays Limited is an award winning company established by Anthony and Kirstie Smith who are long standing holiday home owners on the Yorkshire Coast.
What’s Included?
All holidays include beds made up for your arrival as well as hand and bath towels for each guest – e.g. if your property sleeps 8 you will get 8 bath and 8 hand towels!
We give each guest an innovative digital handbook for your property / holiday. This includes EVERYTHING you need to know about your holiday property.
All our properties are within 5 miles of the stunning Yorkshire Coast!
You’ll find that The Bay Filey is accessible by train, bus and car and is in close proximity to other locations including; Scarborough, Cayton Bay & Hunmanby making it the perfect base for your Yorkshire Coast holiday. Put in YO14 9GA into google maps and the best route will show whether that be car, train or cycle! We have a new transport blog – so click and find out more!
General Questions
We have a base in central Filey. Please see our contact us page for more information.
We are open for enquires 09:00-21:00 7 days a week and 24/7 for guest emergencies.
We do not have a brochure. To minimise costs and as we take on new properties and with changes taking place in our existing properties, a brochure would go out of date very quickly. All of our properties are listed on our website with changes and availability / pricing available for you to view.
Please visit our offers page to view our latest offers and discounts. If your arrival date is within 2 weeks, the owners may offer a late availability discount.
We have a huge selection of dog friendly properties, visit our dog-friendly properties collection.
Our general rules are that dogs are not allowed upstairs, on the furniture or in the bedrooms. We also ask that you clean up after your dog. Some properties do have more rules so do check the individual property page for more details.
Pre Booking Questions
All of our properties are available to book online through our website.
We offer 1 night stay on all apartments and some cottages. Please note 2 nights minimum stay is on most larger cottages.
At Christmas and New Year we do offer a 3 night minimum stay on all properties.
Payment is to be made securely by card. We do not accept bank transfers.
You should receive an email booking confirmation within 15 minutes of placing a booking. Please contact us if you have not received your confirmation 24 hours after booking.
All of our properties are strictly non-smoking. If the smoking policy is breached, owners will charge a fee for fumigating a property – please see the security deposits above.
All of our properties include WIFI with a minimum speed of 30Mb.
A booking fee of £25 applies (including VAT).
If your arrival date is within 8 weeks, you will be required to pay the full rental amount. If your arrival date is more than 8 weeks away, a 20% deposit is due to confirm the booking with the remainder due 8 weeks before arrival.
A non-refundable booking fee applies to every booking.
We charge a damage bond of at least £150 – you dont need to pay this but this will be held against your credit card 14 days prior to arrival and cancelled 3 days after departure providing no damage has been done.
Cancellations by the Holiday Maker must be made in writing via email to office@anchorbayholidays.uk and refunds from us will be made on the following basis:
• The deposit paid is NON refundable
• If you cancel more than 8 weeks before your arrival date the balance only (i.e. not the deposit) will be returned to you (if the balance has been paid)
• If you cancel less than 8 weeks before your arrival date then NO money will be returned.
• In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance as your booking is final once you have paid the balance.
• Insurance – at the point of booking (direct bookings only) – you can opt for “X-Cover” which will protect your booking for a premium. The terms of the protection is offered by • X-Cover and ABH are not responsible for the level of cover and / or the premium / cover that this provides.
All of our properties have central heating. Some have air conditioning and log burners in addition to the central heating.
You can search for properties with an electric vehicle charging point before you book. For safety reasons, charging an electrical vehicle using any of the internal or external 13A sockets at the property is strictly forbidden. Local charging points can be found via the following maps:
Zap Map
Carwow
Plugshare
Tesla supercharger
Pre Arrival Questions
Bed linen, towels, all utilities and pre-arrival and departure cleaning is included.
This will all be noted in the arrival arrangements which are emailed to you once the deposit payment has been paid.
For all properties, the keys will be left in a key safe and we will send you the key safe code by email. This will all be noted in the arrival arrangements and digital guidebook.
Wear and tear is inevitable during your stay and this includes the odd broken glass or chipped plate. We ask that you leave a note to notify the owner if something is broken during your stay so this can be fixed/replaced before the next guests arrive. For more serious/expensive items, the amount will be taken from your security deposit.
We provide details of YHangry who can provide a chef or meal packs for your stay.
Most of our properties include a travel cot and highchair (you will need to provide bedding for the travel cot). Please check the listing to ensure one is provided.
This will all be noted in the arrival arrangements which are emailed to you once the balance payment has been paid. Our digital guidebook will give you all the information you require.
We want you to enjoy your stay in our properties as much as possible so we try our best to ensure everything is perfect for you. However, sometimes things can go wrong or be missed. If you are unhappy or are experiencing problems during your stay, you must notify the housekeeper immediately to give them a chance to resolve the matter for you. If you are unable to resolve the matter with the housekeeper, please contact the Anchor Bay team.
Please do not leave it until you have returned home as we are unable to help by that point.
As long as the property is not over occupied and as long as you haven’t received a low occupancy discount, we are more than happy for you to have friends to stay during your stay.
Post Departure Questions
Please contact the housekeeper noted on the arrival arrangements and departure email / text regarding your missing item. They will be able to confirm if the item has been found. They will require your address so the item can be posted back to you. Please note, you will be expected to pay the postage costs as well as an admin fee of £10 / item for the item to be returned to you.
We request feedback by email. We share your comments with the property owner and/or housekeeper and in some cases, your feedback will appear as a review on our website.
