Booking Terms & Conditions

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Booking Terms and Conditions

These terms apply to bookings made direct through and our channels including (but not limited to) VRBO, Airbnb, Tripadvisor, Welcome to Yorkshire, Discover Yorkshire Coast and

These booking terms and conditions can be revised at anytime and our page displays the up to date T&Cs for all bookings. 


This is a legally binding contract between the property owner, and the holidaymaker. The property owner is also referred to as “we” and “us”.

The holidaymaker is the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”. The holidaymaker / person placing the booking must be 18 years or older at the time the booking is placed and is legally responsible for ensuring all guests staying in the property abide by and accept the terms and conditions and other conditions which we will send you in your welcome email(s). We reserve the right to reject or refuse any booking and this decision will be made on behalf of the owner. 


A booking deposit is payable within 24 hours of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. A reminder of balance due date will be sent by us one week prior to its due date. Please note that in the week prior to the due date our system may automatically take the balance using the card you booked with. If you do not wish this card to be debited before the due date you are duty bound to inform us otherwise the payment may be taken. 

Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.

Provision of Facilities / Safety / Resort Facilities


Fire Safety

Your arrival emails and information pack (sent by email and in the property) contain clauses that you must abide by in terms of your obligations with regard to fire safety. This incudes a list of requirements you must follow including:

Failure to abide by these rules in your arrival information could see you being asked to leave and your damage bond being charged. 

EV Charging

Internet Usage / Safety

Energy Usage (we trust you understand these measures given the increasing energy costs and work with us to minimise energy usage and save money)

Bikes, E-Bikes, E-Scooters and electrical appliances / E-cigs

If you want to bring bikes, E-bikes or E-Scooters then please note these are NOT permitted INSIDE the property. In addition the charging of e-scooters, e-bikes or e-cigs is strictly prohibited using our electrical circuits (this includes bringing the batteries inside and leaving the device outside). Any damage caused by you bringing them inside the property may results in a charge to your damage bond.  You will need to have a way to secure (and charge) these outside and / or lock them to / on your vehicle. (for example you may choose to chain these to the property patio furniture but if any damage is caused to the property or its furniture you may be charged from your damage bond). Please note that the use of deep fat fryers and other high energy electrical appliances is also prohibited. 

Number of Guests

The maximum number of people entitled to stay at your property is stated in the listing. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.

Pets / Assistance Animals

If the property is pet – friendly, dogs are allowed in the property subject to the property owner’s agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

Allergies / Pet Free Properties / Assistance Dogs – Our pet-free properties are not let with a guarantee that a dog has not stayed in the property. If you have a certified assistance dog these will be permitted in pet-free properties.

Arrival and Departure Time / Right of Access

Every effort will be made to have the property available from the times stated on your arrival day. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

Right of Access – when out, we ask you to leave the key in the keybox so we can access the property and for you to minimise the loss of keys. We will only access the property if needed (e.g. for maintenance) and should the key not be available then the maintenance may not be carried out. 


The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

Children (any guest under 18) must be supervised at all times and are the responsibility of the person booking the holiday.


We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.


The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for. Any issues found on arrival with cleaning and / or damage must be reported upon arrival so as to not be charged to the holidaymaker.

Damage Bond

We operate a damage bond system where 2 weeks (TWO) prior to arrival a sum is preauthorised to your credit/debit card (the card you paid with). You may see your available funds reduce by this amount and full information is sent in your confirmation email. Should no damage be caused whilst in the property this bond is cancelled / returned within 3 days of departure. 


Like many companies we operate a dynamic pricing model which uses an automatic algorithm to set the pricing according to market forces and demand. The price you pay at the point of booking is the price set for your holiday. Should the price increase from when you booked we will not charge you any more and should the price reduce we will not match the lower price. 


Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner / us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Lost Property

Should you leave any item at The Bay / Your property you must notify the housekeeper. Items will be returned for a nominal fee of £10 (plus postage) which you should pay the housekeeper. Failure to pay the money will result in the items being destroyed / donated to charity if not claimed within 2 weeks. Please note that any medicines or food left will be disposed of by the cleaners immediately following your stay. 

Cancellation Policy for Anchor Bay Holidays

Cancellations by the Holiday Maker must be made in writing via email to and refunds from us will be made on the following basis:

Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid and it should be noted that as the contract is with the owner, the holiday maker will have no claim on Anchor Bay Holidays Limited.

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