Frequently Asked Questions

Why choose us to book your holiday?

Anchor Bay Holidays was started by Anthony and Kirstie who have owned at The Bay for over 8 years. They have a wide knowledge of The Bay and want you to have the best possible holiday for the best price - safe and secure knowing you've booked direct with the owner of the property. 


What is included in the holiday price?

  • Your accommodation for the duration of your booked stay
  • Towels, linen, energy and cleaning before and after your stay
  • Use of the pool, gym and leisure centre (you must use the card provided in the property) within the published opening times (usually 0700-2000 but may vary due to COVID)
  • The outside table tennis table, boules courts, football pitch, fields and adventure playground are all free to use.
  • WiFi where available (marked on each properties pages)


What isn't  included in the holiday price?

  • Food and beverages - this is a self catering holiday
  • Use of charged amenities - such as the family entertainment centre and charged activities such as Splash in the pool - which are operated and charged by Aria Resorts


How do I get To The Bay Filey?

You’ll find that The Bay Filey is accessible by train, bus and car and is in close proximity to other locations including; Scarborough, Cayton Bay & Hunmanby making it the perfect base for your Yorkshire Coast holiday. Put in YO14 9GA into google maps and the best route will show whether that be car, train or cycle!


Is the Beach Accessible and what are the tide times?

The beach is accessible several ways from The Bay. The easiest (but is a steep path) is from The Bay Filey's own beach access. Or you could walk through to Primrose Valley and use their shallow beach access. Finally a short walk to Hunmanby Gap provides an alternative but it is a road without a pavement. We suggest you check the Filey tide times before heading to the beach. 


Can I charge my Car (EV)?

At the moment, you cannot charge your car in any property – we are working to provide this and The Bay are looking at getting EV charging stations installed across the site. At the moment you cannot charge your EV in any of our properties for fire and health and safety reasons. (this is subject to change and this page will be updated accordingly)


What deposit is charged and when do I pay the balance? 

When you start your booking, all this information is displayed per property as it varies due to the owners requirements. (remember your booking is with the owner and not with ABHL)


How do I pay?

We accept all major debit and credit cards and never charge a fee for these. If you wish to pay by bank transfer this can be arranged but it could delay your securing your property for the dates you want. 


Do I have to pay a damage bond?

Our owners vary with their requirements - this is typically £150 and you will get this back within 1 week of check out providing there is no damage to the property. 


When can I arrive? / When do I leave?

Our owners use a variety of cleaning companies and therefore this varies per property and is clearly stated on your booking confirmation. 


Towels / Hair and Washing!

  • Towels are for use in the property and pool swimming only – please bring your own for the beach.
  • All properties have at least one hairdryer, iron & board, travel cot, highchair, washing machine (or washer-dryer), and a dishwasher.


Supermarkets?

Most supermarkets deliver to The Bay - you will get the property postal card with your arrival information. If you wish to shop when you arrive there is a Tesco in Filey (3 miles away) and larger versions of all major supermarkets in both Scarborough, Seamer and Bridlington. 


Where can I get a takeaway / eat in a restaurant?

Aria Resorts operate The John Paul Jones pub on site with a good menu. Local restaurants and takeaways are available and they use major booking facilities such as Just Eat and Uber Eats


What is your cancellation policy?

For COVID-19 we strongly recommend you take out insurance in case you cannot travel. If we are forced to close then you will be refunded in full. We will endeavour to refund you but if we can't let the property and it is near to the departure then conditions of refund are stipulated in your booking confirmation. Full Terms and Conditions are available here.