Frequently Asked Questions
Why choose us to book your holiday?
Anchor Bay Holidays was started by Anthony and Kirstie who have owned at The Bay for over 8 years. They have a wide knowledge of The Bay and want you to have the best possible holiday for the best price - safe and secure knowing you've booked direct with the owner of the property.
What is included in the holiday price?
What isn't included in the holiday price?
How do I get To The Bay Filey?
You’ll find that The Bay Filey is accessible by train, bus and car and is in close proximity to other locations including; Scarborough, Cayton Bay & Hunmanby making it the perfect base for your Yorkshire Coast holiday. Put in YO14 9GA into google maps and the best route will show whether that be car, train or cycle!
Is the Beach Accessible and what are the tide times?
The beach is accessible several ways from The Bay. The easiest (but is a steep path) is from The Bay Filey's own beach access. Or you could walk through to Primrose Valley and use their shallow beach access. Finally a short walk to Hunmanby Gap provides an alternative but it is a road without a pavement. We suggest you check the Filey tide times before heading to the beach. For more information on the Yorkshire coast click here, Please note when you book we send you a "beach guide" so you can plan your visit!
Can I charge my Car (EV)?
Some of our cottages have EV Charging - click this link to find out more.
If the EV Charger isn't listed on the facilities table for the property then you cannot charge your car at the moment. We are working to provide this and The Bay are looking at getting EV charging stations installed across the site.
What deposit is charged and when do I pay the balance?
When you start your booking, all this information is displayed per property as it varies due to the owners requirements. (remember your booking is with the owner and not with ABHL)
How do I pay?
We accept all major debit and credit cards and never charge a fee for these. If you wish to pay by bank transfer this can be arranged but it could delay your securing your property for the dates you want.
Do I have to pay a damage bond?
Our owners vary with their requirements - this is typically £150 and you will get this back within 1 week of check out providing there is no damage to the property.
When can I arrive? / When do I leave?
Our owners use a variety of cleaning companies and therefore this varies per property and is clearly stated on your booking confirmation.
Towels / Hair and Washing!
Most supermarkets deliver to The Bay - you will get the property postal card with your arrival information. If you wish to shop when you arrive there is a Tesco in Filey (3 miles away) and larger versions of all major supermarkets in both Scarborough, Seamer and Bridlington.
Where can I get a takeaway / eat in a restaurant?
Away Resorts operate The John Paul Jones pub on site with a good menu. There is also the Away Resorts run "The Four Cats" offering food and drink options. Local restaurants and takeaways are available and they use major booking facilities such as Just Eat and Uber Eats.
What is your cancellation policy?
For COVID-19 we strongly recommend you take out insurance in case you cannot travel. If we are forced to close then you will be refunded in full. We will endeavour to refund you but if we can't let the property and it is near to the departure then conditions of refund are stipulated in your booking confirmation. Full Terms and Conditions are available here.