5 day stay .
Although we enjoyed our 5 day break the cottage is the least favorable accommodation we have stayed in at The Bay over the last three years. We found the living area quite dismal, due to the fact of the dated and worn out furniture. The cleaning of the property could certainly have been much better , sticky floors in kitchen and hallway , door to both bathrooms were quite dirty , full of dirty hand prints , patio doors also dirty , other areas too could be little cleaner. What I can say though the bedrooms and bedding were clean and the bed very comfortable , the bathroom itself was really good and quite new with nice shower set up. Such a shame the cleanliness let the property down ! ..
We are so glad you had a good holiday and enjoyed the bedroom and new bathroom.We do ask you to report any issues and we pride ourselves on putting them right - the many 5* reviews will justify this. We would have willingly come back and rectified the issues you state but it is a shame you raised these after you left as we would have done these for you. We will be changing the lighting to make the room brighter. Thanks for your feedback and safe travels.
Lovely cottage, very clean with all facilities required for an enjoyable holiday. Home from home! Would recommend.
Thank you so much for your lovely review and kind words. We are so pleased you had a good holiday and look forward to welcoming you again soon!
Excellent small property on the edge of the site. Cottage was very well-equipped, clean and comfortable with adjacent parking.A couple of negatives - dining chairs seen better days and shower heads need cleaning. Otherwise all brilliant.Information pack was extensive, but out of date (eg stated NO EV charging points on site).Site is ideal as a base but has limited facilities. The pub is more a restaurant, with outside tables near the road or in a dark and dingy area. The play area is for under-12s only - it appeared well-maintained.
Thank you for your review. We will be replacing the dining chairs and shower head over the winter. Re. the info pack - the emails we state clearly state that they supersede any information in the property. There are EV chargers on site - and this is documented in full in all correspondence we send you?Thanks again for taking the time to review and look forward to hosting you again soon.
A lovely cottage in a lovely location
The standard of the facilities in the cottage was outstanding. We could not fault anything. We will happily come back in the future.
Thank you for your lovely review and so glad you had a lovely holiday. We look forward to welcoming you back soon.