This cottage was the best we have stayed in on the Bay and we are frequent visitors there and we have stayed in various accommodation, it was very clean and well maintained with all the little nick nacks you could want, very impressed.
Thank you for taking the time to leave your kind review. We take pride in keeping our cottage well maintained and aim to provide everything needed for a home from home break. We are so pleased to hear that you liked the cottage and enjoyed your stay. We hope to see you again soon.
Recent stay Aubergine Cottage
Unfortunately it appeared the cottage had not been cleaned due to several areas requiring cleaning!.
Thank you for taking the time to leave your review. I am gutted to read that the cleanliness of the cottage fell short of the high standards we set for ourselves and my sincere apologies for this. On check in you found that the cleanliness was not up to our high standards, and you were able to follow the procedure we outlined for such rare eventualities. On that basis our housekeeper sent a team of three cleaners within one hour of your phone call to do a mini deep clean. I am therefore surprised at your rating of 1/5. Anthony also arranged a cash gesture of good will in order for you to enjoy a drink at the on site pub whilst the cleaning procedures took place. During your stay a light bulb went in the downstairs toilet and the toilet roll holder in the en suite shower room worked loose. You mentioned that you did not require a call out for these minor issues as it would not adversely affect your holiday, and both of these issues were corrected within half an hour of you checking out. You mentioned in your e mail that the customer service and communication had been to a high standard and therefore I am surprised that you rated this as 3/5. If you stay with us again, please note that the phone numbers for the housekeeper, Anchor Bay holidays and myself (as the owner) are clearly displayed and we are always open to being contacted as we all want you to have the best holiday experiences possible.
Lovely cottage, nicely decorated, well equipped and good central location, welcome box was an added bonus.
Thank you so much for taking the time to leave your kind review. I am so pleased to hear that you had a great weekend and that you enjoyed the cottage (and welcome tray!). I hope to welcome you back soon.
Aubergine Cottage holiday.
A four day break in a gorgeous house, comfortable, clean, well equipped, with everything provided, especially lovely welcome box of provisions.
I am so pleased that you enjoyed your stay at Aubergine Cottage. I always like to leave a nice welcome goodie tray for our guests and I am glad you enjoyed it. Thank you for taking the time to leave your kind review.We hope you welcome you back soon.
Show moreShow Less
Aubergine House- 5 Star
What a lovely house. Clean, modern and decor delightfully presented. 5 star property for sure. Great base for Whitby, Bridlington, Scarborough and many more. Angela, Richard and family .
Thank you for leaving your kind review. We are delighted that you enjoyed Aubergine Cottage as much as we do! We hope to welcome you back in the future.